Frequently Asked Questions

We know that shopping for your baby comes with plenty of questions. Here are the answers to the ones we hear most often. If you can't find what you're looking for, don't hesitate to get in touch.

Orders & Shipping

How long does delivery take?

We aim to dispatch all orders within 1–2 working days. Standard UK delivery typically takes 3–5 working days. Express delivery options are available at checkout.

Do you offer free delivery?

Yes! We offer free standard delivery on qualifying orders. Check the checkout page for the current free delivery threshold.

Can I track my order?

Absolutely. Once your order has been dispatched, you'll receive a confirmation email with your tracking details. You can also visit our Order Tracking page for more information.

Do you deliver outside the UK?

Currently, we deliver to addresses within the United Kingdom only. We hope to expand internationally in the future.

Products

Are your products safety certified?

Yes. Every product we stock meets UK and EU safety standards. Car seats in our range carry ECE R129 (i-Size) certification, and all sleep products comply with current safe sleep guidelines.

Do your products come with a warranty?

Most products come with a manufacturer's warranty. Warranty details are listed on each individual product page. If you have a specific query, please contact us and we'll be happy to help.

Can I see the products in person before buying?

We are an online-only store, but our product pages include detailed images, descriptions, and specifications to help you make the right choice. If you have questions about a specific product, our team is always on hand to help.

Returns & Refunds

What is your returns policy?

We offer a 30-day returns policy on most items. Products must be unused, in their original packaging, and in resalable condition. Please contact us to initiate a return.

What if my item arrives damaged?

We're sorry to hear that. Please contact us within 48 hours of delivery with photos of the damage and your order number. We'll arrange a replacement or full refund as quickly as possible.

How long do refunds take?

Once we've received and inspected your return, refunds are typically processed within 5–7 working days back to your original payment method.

Customer Support

How can I contact Derjeb?

You can reach us via our Contact Us page. We aim to respond to all enquiries within 24 hours on working days.

I'm not sure which product is right for me. Can you help?

Of course! Choosing the right baby gear can feel overwhelming. Our team is happy to offer personalised guidance — just send us a message and we'll point you in the right direction.